Shipping & Returns

SHIPPING AND DELIVERY POLICY

Updated – August 3, 2017

janegee’s Shipping and Delivery Policy is as follows:

SHIPPING COSTS AND TIMING

During the ordering procedure, we will inform you of the estimated time required for delivery and the various forms of delivery available for the goods purchased.  We provide free shipping on orders over $100 standard ground service to most destinations in the United States.

In some cases, certain delivery options may not be available, may require additional shipping fees or may take longer.  Items subject to these additional shipping and delivery charges will be displayed during the ordering procedures and may not be eligible for any reduced or free shipping offers.

All orders placed before 1pm ET on business days for product in our warehouse will ship the same day. If such orders are placed after 5 pm ET, the order will ship within one business day. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.  Please be advised that deliveries are not typically made on weekends or holidays.

If your order or a part of your order is not able to ship without material delay for any reason, Customer Service will contact you to provide more detail and an estimated shipping date.

 

RETURN POLICY

Updated – August 3, 2017

janegee’s Return/Exchange Policy is as follows:

ELIGIBILITY

Unless otherwise noted, at the time of purchase, you may return or exchange any product purchased via the Services for a refund in the case of an unopened product. (see Section 3 below).  Gift Cards cannot be returned. You must return any eligible item within thirty (30) calendar days of the delivery date.  Items must be in the original packaging (including, if possible, the original delivery box) and be accompanied by the original invoice.

PROCESS

To return an eligible item, you may request a return label by contacting Customer Service at info@janegee.com

RETURNS

After your item is received and inspected, in most cases your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account. Items that have been returned for a refund to your original form of payment will be refunded at the original purchase price plus applicable sales tax (if any). If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card.